Help Centre

Frequently Asked Questions

Everything you need to know, no jargon, no runaround.

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About Our Extensions

We use 100% ethically sourced human hair with a weightless weft system that lies flat against your scalp. Most people, including stylists, can’t tell where your natural hair ends and the extensions begin.

Clip-ins typically last 12–18 months with good care. Tape-ins last 6–8 weeks per application, and the hair itself can be reused several times with fresh adhesive.

You can browse our shade guide on the shop page, or send us a photo of your hair in natural light and our team will match you for free. We get it right the first time, nearly every time.

Ordering & Shipping

Yes, we ship to most countries worldwide. Domestic orders typically arrive in 3–5 business days, and international orders in 7–14 days. Express options are available at checkout.

We offer a 90-day happiness guarantee. If they’re not for you, send them back in original condition for a full refund. No restocking fees, no guilt trips.

Of course. You’ll get a tracking link via email as soon as your order ships. If anything looks off, just reach out and we’ll look into it immediately.

Care & Styling

Use a gentle, sulfate-free shampoo with lukewarm water. Brush them out before washing, and lay them flat to air dry. We recommend washing every 15–20 wears.

Yes! Since they’re real human hair, you can curl, straighten, and blow-dry them just like your own. Always use a heat protectant, your extensions will thank you.

Keep them in the box or a silk bag, brushed and tangle-free. Store somewhere cool and dry, away from direct sunlight. Treat them well and they’ll return the favour.

Still Have Questions?

Our team is genuinely happy to help, no bots, no scripts,
just real people who know hair.

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